Survival Equipment Return Policy

Return Policy

Any return must be requested within 30 days from the Sales Receipt or Invoice Date.

Defective Merchandise:
If any product you order is defective or damaged we will replace that product free of charge. We will pay for the shipping back to our location. To return a defective/damaged product contact us at 800-760-7942 or sales@survivalequipment.net. You will be issued a return authorization number. This number must appear on the outside of the box you are returning the product in. As soon as we receive the defective/damaged unit back, we will immediately ship out a replacement product (provided we have it in stock). If we do not have the product in stock you are returning, we will backorder it for you.

Merchandise for Refund:
If any product you order is not what you had in mind and it is unused (resellable), we will refund the product price less a 20% restocking charge. You are required to pay for the shipping back to our location. To return an unused product contact us at 800-760-7942 or sales@survivalequipment.net. You will be issued a return authorization number. This number must appear on the outside of the box you are returning the product in. As soon as we receive the unused product back in resellable condition, we will credit you the amount less the 20% restocking charge. If you paid for your product by credit card your credit card will be credited the refund amount. If you paid for your product by check or money order, you will be issued a refund check.